Upwork is one of the largest platforms that connects freelancers with clients and job opportunities, but it's also known as an expensive platform when it comes to money transfers.
Since its inception back in 2011, the company has been growing rapidly with more than 100 million registered users worldwide (as of April 2021). With this rapid growth came some questionable decisions regarding how they charge their customers. In 2017, Upwork raised its rates by 40% which made many people complain about unfair practices. Then, in 2019, Upwork decided to raise its prices even higher by up to 50%. A few months later, yet another price increase took place. Now, we'll explore what exactly happens if you choose to stay on Upwork or switch away from it entirely.
If you've used UpWork previously, chances are you were charged at least $0.30 per transaction. So how big was your cut compared to the rest? Let's say you received $1000 through Upwork, then $500 via PayPal after paying the remaining balance, for a total of $1500. The platform would have taken 30 cents out of every dollar earned. That means that you paid $1.50 just for sending funds between accounts — something most banks offer free of charge.
This number may seem low until you realize that there are numerous other services that charge considerably less. For example, Venmo charges 2.9%, Zelle bank pays 3.5%, Paypal takes 4.90%, etc. If you want to find out where your money goes once it gets sent over to Upwork, check out FeeFighters' fee comparison tool. It will show you all relevant information so you can make informed choices.
In 2020, Upwork announced plans to change the way payments are processed to "align" itself with competitor companies. This new system involves using Stripe instead of PayPal as the payment processor, and charging the customer directly rather than letting them go through Upwork. Customers who use PayPal now might end up being hit with a small processing fee themselves. On top of that, Upwork's new pricing structure requires clients to send any amount under a certain threshold ($25) to be subject to additional costs.
So why did Upwork decide to mess around with their own business model like this? We still don't know for sure, though CEO Elie Roussel told Bloomberg Businessweek that he wants his employees to enjoy the same perks as those working for Google and Facebook. One thing is clear, however: You should probably look elsewhere if you need to transfer large amounts of money quickly.
As mentioned earlier, the current fee structure allows Upwork to keep 20 percent of each transaction. But here's the kicker: They only collect 10 percent upfront while the remaining ten percent is collected upon completion of a project. This means that not only do you lose money during the process of transferring funds, but you could potentially lose money twice because of delays caused by both parties.
That's right: When you start a project on Upwork, you agree to pay 15% upfront regardless of whether your final invoice includes any outstanding balance. Once the contract ends, Upwork collects another 5 percent from you without asking anything in return. Even worse, if you forget to request this second portion of money, Upwork keeps it anyway. According to Upwork's internal documents seen by TechCrunch, this extra five percent doesn't count towards the overall payout either.
These hidden charges aren't limited to the transfer of funds. Some projects require you to buy credits to write tests and complete assignments. These credits cost anywhere from $2 to $10 depending on the task. Unfortunately, these credits expire within 90 days unless renewed. And unlike other credit card processors, Upwork won't refund your unused credits. Instead, you'll receive a gift voucher for future purchases.
It's no wonder Upwork's earnings increased by nearly 200 percent year over year despite facing fierce competition from other similar platforms. However, since Upwork isn't transparent enough with their customers, trust issues continue to plague the platform.
According to research conducted by Price Intelligently, a website that compares financial products, Upwork had the highest average monthly subscription among competitors. Its estimated annual rate is $895, which translates into a whopping $15 per month. Other popular apps such as Freelancer, PeoplePerHour, and Fiverr operate similarly, ranging from $60/month to $100/month.
While smaller providers don't necessarily charge as much, they provide a lot more freedom in terms of choosing your preferred method of communication. Plus, if you ever feel dissatisfied with a service provider, you can simply stop using it completely without having to worry about losing access to important files.
On the contrary, Upwork forces you to sign contracts that lock you down to specific deadlines and set limits on how long you can spend on a particular assignment before moving onto the next one. All of this leads us to believe that Upwork's high prices are meant to discourage potential clients from switching to cheaper options like Amazon Workbench, Toptal, Guru, Prodeus, People Per Hour, etc.
Other notable expenses include the following:
A minimum guarantee period of three weeks for jobs posted on Upwork.
Unlimited time spent on each project.
Expiration dates for tasks and milestones attached to projects.
Nonrefundable deposits required for projects that fall above a certain budget.
Time slots allocated for projects based on estimates submitted by assignees.
An hourly rate cap placed on individual contributors.
Payment periods extended for projects completed beyond deadline due to unforseen circumstances.
Upwork's lack of transparency makes it difficult for applicants to avoid getting stuck with unexpected costs. To remedy this problem, some freelance experts recommend doing thorough background checks before signing agreements.
Aside from Upwork's own fees, there are several factors that affect the actual salary offered to workers. Many people assume that employers must pay a premium to recruit talented professionals through Upwork, but that's not always true.
For starters, Upwork often uses vague descriptions of roles to attract candidates. As a result, the compensation packages and benefits provided vary widely across different positions. Furthermore, companies rarely disclose how much they actually contribute to a worker's paycheck.
Another factor affecting salaries is the type of experience possessed by the candidate—if you're brand new to the field or already well versed in your craft, expect to earn substantially lower wages. Companies usually prefer experienced individuals with years of expertise under their belt.
Finally, Upwork tends to limit the number of available roles to fewer qualified people. Because of this, many employers struggle to fill open positions. Although this practice helps prevent scalpers from snatching up multiple spots, it simultaneously discourages others from applying for the role.
Overall, the best strategy to land lucrative gigs is to build relationships with contacts outside the platform. Start practicing good networking skills today!
Although Upwork offers plenty of employment opportunities, it's definitely worth considering other viable solutions for finding suitable work. There are dozens of websites offering affordable alternative ways to connect freelancers with clients, some even offering flat rates!
Upwork is an online platform that connects freelancers and businesses seeking projects, with those who want to offer them services. The service costs $20/month per user (for individuals) or $10/user month per year (for business users), but the company recently changed its policies regarding payments from both sides of this equation.
Previously, any time someone posted a job listing on UpWork's website, they would have to pay 15 percent of the total amount as their cut before anything else -- even if there was no match between employer and worker. Now, workers will receive 75 percent upfront after all other expenses like advertising, vetting candidates, etc., are covered.
This change has left many wondering how Upwork makes profit, especially since it seems to be pulling away potential revenue from its own employees. So what exactly happens when somebody posts a job via UpWork? How much do clients actually end up paying Upwork? And how much does Upwork take out itself? Let's find out...
Yes. According to Upwork's FAQ page, "businesses must purchase a subscription plan." This means that anyone searching for a freelance gig or posting jobs should start by signing up for one of these plans. If you don't sign up for one, then Upwork won't let your account post listings at all. You'll also need to adhere to certain guidelines laid down by Upwork about adhering to local laws when dealing with clients. For example, in California, Upwork requires that only companies registered within the state may use their services.
If you'd rather not set aside some cash every month, you could try using Upwork without subscribing. There are plenty of free ways to browse Upwork listings, including mobile apps, websites, email alerts, and RSS feeds. However, while you can still search through thousands of offers, and bid on some gigs, you aren't allowed to create new accounts nor apply for open positions yourself. As such, you'll probably run into more limitations than usual. That said, we recommend trying this option first so you know how it works before committing to a paid plan.
But what if you're just browsing and happen upon something you really like? Can you still access it without paying? Yes! Just go directly to Upwork's main site, click on the Find Work button next to the Sign In link, and enter your credentials. Once again, you'll see that everything looks very similar to regular searches except for the lack of filters along the top of each result. All you need now is the URL, which you can paste right onto Craigslist, Indeed, LinkedIn, Facebook, Twitter, Instagram, whatever. It doesn't matter where you got the information, because you've found it elsewhere for free.
It depends on several factors. First off, what kind of project are you interested in working on? Are you looking for web development, graphic design, writing, social media management, software engineering, sales, data entry, accounting, marketing, customer support, office administration, or another type of position altogether? These fields tend to cost less across the board, but others might require higher hourly rate. If you're unsure what field you want to pursue in, check out our beginner freelancing guide.
When choosing a market, keep in mind that it's easier to negotiate rates once you've already built relationships with prospective customers. They're more likely to trust you and give you fair compensation based on the results achieved, rather than putting pressure on you to accept lowball offers.
Another consideration is the reputation of the person doing the hiring. A professional developer usually charges more than a college student making a few extra bucks during summer break. Of course, these generalizations come from anecdotal evidence, but it tends to hold true pretty often. Lastly, remember that the bigger names on Upwork tend to attract higher demand and therefore command larger salaries. Don't expect to earn half as much if you work for small businesses instead.
Now, here comes the bad news: Upwork takes roughly 25 percent of every payment made under its terms. This applies to both parties involved in the transaction. To put things simply, if you were to split the entire sum evenly between yourselves, Upwork would pocket five months worth of your salary. Not cool!
This isn't necessarily a dealbreaker though. Remember, Upwork isn't going anywhere anytime soon. Its success lies in connecting professionals who enjoy building long-lasting personal connections. Whether you choose to join the community or not, chances are you'll continue interacting with Upworkers on various platforms anyway. Furthermore, you could always switch markets whenever you wish to strike out on your own.
And yes, Upwork is currently offering a three-day trial period to current subscribers. During this window, you can cancel your membership at absolutely zero risk. Afterwards, you'll either remain a member until your contract expires or decide to leave altogether.
As mentioned earlier, individual users must subscribe to Upworks' premium plan in order to post profiles and applications. Businesses shouldn't worry too much about having to shell out for subscriptions, however. Most companies can utilize Upwork's standard plan, which starts at $1499/year for unlimited users. But hey, why settle for less? Check out Upwork's Enterprise Plan, which gives you the ability to add unlimited members below your corporate umbrella. Depending on your needs, this could save you hundreds of dollars over the span of a year.
So what sort of numbers are we talking about here? Well, Upwork provides two different prices for clients: fixed price and milestone. Fixed pricing refers to lump sums that never increase throughout the duration of a particular project. Milestones, on the other hand, involve milestones being reached periodically throughout the process.
For simple tasks, Upwork allows clients to pick whichever method suits them best. Freelancers generally prefer fixed pricing, whereas businesses typically opt for milestone billing.
In addition to taking a share from each paycheck, Upwork bills clients monthly for their subscription. While Upwork states that it tries to minimize late fees as much as possible, they are technically charged according to the following schedule:
30 days prior to invoice date = 30%
60 days prior to invoice date = 35%
90 days prior to invoice date = 40%
120+ days prior to invoice date = 50%
At least once a quarter, Upwork sends out reminders about upcoming billings. Clients are given ample opportunity to dispute incorrect invoices, and Upwork lets them terminate their contracts at any point.
One last thing: Upwork takes 10 percent of gross earnings. Gross earnings refer to the full value of the final product minus taxes and commissions.
Well, it all depends on what skillset you belong to. If you're a designer, writer, programmer, engineer, accountant, photographer, videographer, blogger, entrepreneur, or otherwise, you'll most likely be able to land relevant requests. We compiled a list of average hourly wages for specific careers in Upwork, depending on experience levels. Keep in mind that these figures vary greatly among industries and regions.
Still confused? Take a look at our comparison of popular remote work solutions.
Do you think there are better options available today? Or are you happy with Upwork? Share your thoughts with us in the comments section below!
Upwork is one of the largest online marketplaces for finding freelance gig jobs and connecting with potential employers. But, like any other platform that serves as an intermediary between buyers and sellers, it has its shortcomings too. And those shortcomings have been especially apparent over recent months due to some major changes made by the company.
In this article, we'll discuss how Upwork works and what the new rules mean for both users and businesses.
First things first: What exactly is Upwork? It's essentially a website where people can post their gigs, find similar ones they might be interested in doing, then connect directly with companies who need help completing certain projects. Users also earn money when they complete these tasks — though not necessarily through direct payment. Instead, most platforms use something called "gigbucks," which are basically credits earned whenever someone completes a job. Gigbucks can later be cashed out via PayPal, bank transfer, etc., depending on your preferences.
As far as fees go, before July 2018, there were no set rates for many different types of gigs (e.g., editing photos), but instead offered hourly payouts based on a sliding scale. If you completed more than 40 hours worth of various assignments within a month, you'd receive bigger payments. For example, if you worked 10 hours during a given 30-day period, you would make $5.33 per hour. The same was true for part-time contracts — if you only logged 20 hours during said time frame, you still got paid at the higher rate. You could even apply for multiple months worth of credit up front if you wanted to speed up the process.
But all that changed in August 2018. Now, most categories of gigs will now offer flat prices for each task listed. Some examples include writing articles ($200), designing logos ($100) and editing videos ($250). Others include web development ($300/mo), graphic design ($450/mo), data entry ($150/hr), customer service ($400/month), photography ($1,000+ for high-end wedding photographers), translation services ($500-$900), voiceovers ($800 - $2,000) and virtual assistant positions ($15/hour). In total, those numbers add up to about $7 million dollars annually.
According to UpWork, the reason behind changing this system is because the previous model wasn't working well enough for either parties involved. Clients weren't getting value for their dollar since prices were so low while contractors often didn't feel incentivized to perform quality work. As such, the company decided to implement a few fixes that should hopefully bring everyone closer together.
"We want to create a space for our members that feels more open and accessible," says Matt McClure, CEO of Upwork. "Our goal here isn’t just to provide tools, but rather to make sure every member enjoys success."
So let's say you've had some experience creating websites but aren't quite ready to launch yourself into full-blown entrepreneurship yet. You can put out a listing on Upwork today, enter your skills, and potentially meet someone who can further develop them. Or perhaps you run a business selling physical goods and you're trying to expand your inventory. With Upwork, you could list items that you currently own and others may search for to see if they're interested in buying anything from you. Then once you match with a buyer, you can negotiate terms directly without needing to worry about setting up meetings elsewhere.
Now that we know what Upwork actually is, let's talk specifics. Does anyone else ever wonder why Upwork charges so little compared to competitors' costs? Well, Upwork doesn't really take a cut from transactions themselves. Rather, the company takes a cut from the earnings of both sides. On average, Upwork takes anywhere from 15 percent to 35 percent of whatever amount comes after expenses (like marketing) but before wages. So if you do decide to start using Upwork, remember that you won't always end up making much back immediately.
That being said, the majority of users don't seem overly concerned about paying extra for the convenience. One user commented on Reddit saying that he believes Upwork offers great opportunities for both side providers and consumers alike. Another added that the biggest problem right now seems to be figuring out how to keep track of everything. He noted that his monthly bill ended up going way down thanks to Upwork.
Let's break down the numbers a bit deeper. How much does Upwork take from workers?
Before August 2018, Upworks took 25% of worker earnings above project expenses, including marketing. Afterward, they dropped that number down to 15%. Still, that means that workers typically earn less than half of the final price tag after factoring in marketing efforts.
This change affected independent professionals like writers, designers, coders, programmers, artists and videographers among countless others. That's because previously, clients would contact them, ask for proposals and negotiate deals privately. Once negotiations concluded, the person would then be able to submit bids to other clients. This meant that workers often received lower compensation overall.
Yes, Upwork technically does charge a small fee from customers. However, the fee itself isn't very significant. When comparing it against other sites, Upwork's minimum fee is the lowest of nearly all. Other sites require a $50 deposit upfront whereas Upwork requires nothing except completion of the task itself. Of course, larger orders usually come with additional fees.
For instance, Elance used to charge $25 as soon as a contract started until recently reduced it to $20. Fiverr used to charge 5% plus $29.99 for orders starting under $299.99. Freelancer used to charge 1.5% plus $39.95 per order until recently reducing it to 0.75%, and PeoplePerHour went from charging 2.9% plus $19.91 per assignment to 3.4% plus $14.99 per assignment.
And speaking of competition: Although Upwork boasts millions of active users worldwide, it's important to note that it's nowhere near as competitive as other popular apps. While Upwork claims to represent 70% of the entire global workforce, Payscale estimates that only around 6.3% of Americans participated in the gig economy last year alone. Meanwhile, Facebook Messenger Rooms saw 50 million unique visitors last week according to TechCrunch.
Still, despite having fewer users, many believe that Upwork provides faster results overall. Plus, unlike platforms like LinkedIn, Upwork lets you reach out to prospective clients directly. Whether you want feedback on a product or simply inquiring about a specific position, you can easily send messages straight to managers or team leads.
Another thing to point out is that Upwork's reputation hasn't been entirely positive lately. Several former employees accused the company of gender discrimination and unfair treatment of foreign workers earlier this summer. More recently, another employee claimed that she couldn't access her personal email account anymore, leading to accusations of cyberstalking. Upwork responded to these allegations by implementing stricter guidelines regarding harassment policies.
Overall, however, Upwork remains a viable option for many individuals seeking professional employment.
If you're curious about Upwork's history and background, check out this informative video below:
It's clear that Upwork tries hard to balance fairness for both sides of the equation. But it's definitely understandable that some people may disagree with the current setup. Unfortunately, nobody knows for sure what the future holds for Upwork. Only time will tell if these issues continue to plague the site or eventually disappear altogether.
Just follow our battle-tested guidelines and rake in the profits.